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    Order Confirmation:

    order placed at freedivera

     

    First of all, thank you for your order! When you place your order, we will send you a confirmation e-mail. This means our system has successfully received your order and processed your payment for the purchase!

    Then we will automatically contact our suppliers to confirm that it is in stock and available for shipment.  If the item is on backorder or unavailable, we will contact you immediately. If your item(s) are available for shipment, we will process the payment and submit the order for shipment.

    *Please note, some items are custom made to your specifications and require manufacturing prior to shipment, which results in longer delivery time. In this case, we will notify you about the exact delivery date. Generally, it will take 14 days.

    Order Shipment:

    product shipped

    In case of your order being in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@freediverafins.com

     

    Damage claims:

    damaged product

    We try to take extreme care with shipping and handling, but there is the rare chance something happens on the way. So please ensure you inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@freediverafins.com and we will process an insurance claim on your behalf.

     

    Cancellations & Refunds:

    refunds

    We get it, bad things happen. You can cancel your order free of charge within 48 hours after your purchase. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has already shipped, you (the buyer) will also be responsible for actual return shipping charges (sorry about that). Note that refunds will only be issued to the original credit card that you use when placing your order.